Consumers who purchased Hyundai and Kia Motors’ premium brand Genesis “G80” model vented their anger, saying they were not getting a refund despite poor painting.
“The problem of painting defects was also acknowledged by Hyundai Motor,” the informant said. “The service center couldn’t solve it, so I asked for a refund, but I suddenly changed my words.”
A, who met with the World Daily on the 30th, reportedly failed to properly inspect a new car because the vehicle was shipped late in the afternoon when it was delivered on June 16 last year. It was not until the next morning that it was confirmed that the paint on the rear “fender” (the part covering the tire) was different.
His car is a model with a white “Uyuni White” stamp, and A claims that “Unlike the main body of the car, only the fender in the middle of the door and the rear bumper is different in color.”
He reported poor painting to the service center along the way and received relevant measures. It is said that the problem was repaired once more due to the same problem, but the problem was not solved.
A’s message is that the defect is so clear that an acquaintance said, “Didn’t you replace the fender in an accident?”
Hyundai Motor also reportedly acknowledged the problem. An official from the service center also sent an apology text message to A, saying, “It’s embarrassing, but it’s a limit to the level of the center’s technology.”
Contents of a text message sent by a Hyundai Motor Service Center employee to informant A. Provide informants
When the painting defect was not resolved despite repeated repairs, A left the official service behind and asked a private company to paint, but it was no use.
“We worked for four months to match the color of the private company that received the car, but we couldn’t solve it,” A said. “In the end, we gave up and returned the car to Hyundai Motor Service Center.”
He said, “The private company measured the color with a machine called a ‘decolorator’ and confirmed that the color of the front bumper and fender was different,” adding, “The service center employee visited the company himself to check and acknowledge the problem.”
In addition, he said, “When the problem was not resolved, service center officials said they would give me a refund,” and added, “To this end, conversations were also made regarding the sale of the vehicle.”
He raised his voice, saying, “Even though we said we would refund anything more angry and proceeded with related procedures, we are now responding to Hyundai’s ‘change of words’ customers who have shown a ‘difficult’ stance.”
According to Hyundai Motor’s documents provided by A, a service center employee recorded the sale price of a vehicle for a refund.
A explained that Hyundai Motor later changed its position to “check the quality of the mass-produced car” related to painting and to take over the vehicle received at the service center without being able to refund it.
On the 24th, Hyundai Motor delivered this position in its proof of contents of “Request for Vehicle Release and Return of Rental Vehicles.”
Hyundai Motor confirmed the same position as the proof of contents to reporters who visited the service center for coverage.
The contents proof document sent by Hyundai Motor to Mr. A. Provide informants
Hyundai Motor believes that the painting has reached the “level of mass-produced cars” due to the work done to private companies, and claims that there is no problem with quality.
On the other hand, A said, “Hyundai suddenly changed its words in the process of acknowledging the car’s problem and proceeding with the refund,” adding, “I made a promise not to keep to the customer.”
“The company decided that it was impossible to work on it, so we brought the car to the service center, and Hyundai Motor knows it,” he said. “It is difficult to understand that it is the same level as the mass-produced car after a while.”
Hyundai Motor is putting pressure on me, who lost money through proof of contents, he said. “We only drove about 1,000 kilometers after shipping due to paint defects.”
In addition, he said, “The purchased car cannot be used as a system and only pays for the lease,” and added, “I wonder if Hyundai Genesis, which can’t even paint properly, is a premium brand.”
Furthermore, he raised his voice, saying, “In particular, I feel very angry at Hyundai Motor’s service’s behavior of mocking customers by changing words.”