In June last year, consumer A, who purchased Hyundai Motor’s new Genesis G80, found that the coloring of the rear wheel fender part and the car body did not match the day after receiving the vehicle. A raised a problem with Hyundai Motor about the poor vehicle painting condition, and afterwards, he brought the car to the Hyundai Motor Service Center in KINTEX, Ilsan, near his residence, and proceeded with painting twice, but the color (white) of the fender and the vehicle body did not match.
Hyundai Motor agreed to request painting from a third factory specializing in painting construction after A continued to raise problems and failed to match the color of the fender and body for four months. In the process, it was also confirmed that the colors of the front wheel fender and the rear wheel fender did not match.
A explained that a difference in color was detected when Company B inspected it with a measuring device to determine whether the fender and the partial painting of the body were consistent.
A said, “It was very shocking to know that the front and back fenders were different,” adding, “I had no choice but to wonder if they were new.”
“I bought a car in June last year and drove about 1,300 kilometers,” he said. “It has been in the (Hyundai Motor) service center for months. “I’m using a truck, but rather than solving the paint problem, Hyundai Motor is sending me a proof of contents and asking me to take the vehicle I’m stocking,” he said indignantly.
“When asked if we could match the color difference between the fender and the bumper, C, the maintenance manager, said, ‘It’s a shame, but it’s a limitation of our center’s technology level. I’m sorry for the inconvenience. Even after the painting work, if it is judged to be a far-off product, the company naturally has responsibility and follow-up measures,’ he said.
“Even if Hyundai Motor carried out painting work several times, the fender part and the body color did not match, so Hyundai Motor said it would give a refund.” The problem is that when I purchased the G80 as a lease, I couldn’t find a agreement because I said I would refund the deposit without the deposit I paid to Hyundai Capital. “The fact that I can’t take responsibility for the deposit is not a burden to consumers.”
“The problem of poor painting on the G80 is not just my car. Some of the owners of the G80 cars have reached an agreement with Hyundai over the issue of painting,” he said.
In this regard, a Hyundai Motor official said in a telephone interview with “Sunday Week” that “A’s car is not defective in painting.” Since the date and time of the vehicle’s painting are all different, all cannot be the same,” he said. “The metallic color (a cold color characterized by metallic gloss) inside the painting is a spray paint, which contains metal powder to create gloss or light. That’s why (painting) cannot come out uniformly and the same. It looks dark or bright depending on the angle of view of the car.
▲According to the comparison between the rear and front wheel fenders of the new Genesis G80 by a painting company, the colors did not match. (Photo = Information provided)
“(Hyundai Motor Service) Center painted it twice.” “Even (A) said he didn’t like it, so we outsourced it to a third-party company that specializes in painting,” he said. “If there is a significant difference (in the case of A’s car) when it is shipped, it could be considered a quality problem, but (in the car painting) was suitable for mass production.”
Regarding A’s request for a refund, “It came from a consultation process to check what the requirements are because he did not visit the vehicle even after repair (painting). Nothing has been confirmed at the moment, and we are considering (refunding) it,” he said.
This is not the first time that Hyundai Motor has been controversial about painting defects in Genesis vehicles on sale.
Last year, there were a series of defects in vehicle painting in Genesis new car models, but Hyundai Motor returned customers, saying there was no problem with operation.
In April last year, Daegu KBS reported a case of damage to D, who purchased Hyundai’s Genesis GV70. 카니발 중고차 가격
According to D at the time, he found that the color of the trunk of the car was slightly different from that of the car, so he immediately asked the service center, and the center also admitted it, but the staff in charge just sent D back, saying they would replace the trunk within five years.
In a related development, KBS said, “There were already more vehicles in the service center due to suspected poor vehicle painting, and related Internet communities continue to post the same issue.”